Jessica Pryke

It’s a trait that everyone claims to have but what does it actually take to be Customer Focused? And what benefit is there in adopting such an approach when pursuing an opportunity or client? To be Customer Focused you need to understand: •Your client’s objectives •What is most important to your client about the product

Bid decisions, used effectively, eliminate opportunities you’re unlikely to win, allowing you to spend more time on those you can win.   Industry leading organisations; •split this decision into three distinct milestones; pursuit, bid and bid validation •have a process predicated on their knowledge of their client NOT their own internal commercial and risk considerations

…..working for you and not against you.   Key decision makers and influencers behind buying decisions are: • Time poor • Not involved in the close study and assessment of main body content • Human beings and.. hard-wired to experience information in the following order; graphics, associated captions, headings, sentence call-outs/quotes, high-level summaries   Make

  There are two key risks that will affect the buying organisations decision to purchase, proposal risk and performance risk. Proposal Risk refers to the risks associated with a seller’s proposed approach to meeting the bid request requirements. This will include both the technical and management solution proposed. Performance Risk relates to how the prospective

When pursuing opportunities, many selling organisations actively avoid discussing risk with their clients because they believe this is a negative conversation. When they discuss risk internally, it is typically from their own perspective and about the risks they take on with the contract, rather than considering what risks might affect the buying organisation’s decision to

  Storyboarding, as well as reducing preparation time and costs, will significantly enhance the quality of your bid submissions.   Storyboards help … … writers to plan, develop and review key concepts, and … managers to review and improve writing plans.   Use them in conjunction with your documented win strategy to ensure you eliminate

  Why – because non-incumbent organisations fail to adequately mitigate risk, specifically the transition risk of moving to a new supplier.   What does this mean for non-incumbent organisations wishing to pursue such opportunities? 1.You need to engage with your customers far earlier in the buying cycle to identify whether there is a case for