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PHONE: +61 (2) 9232 2030E-MAIL: youwin@shipleywins.com.au
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PHONE: +61 (2) 9232 2030E-MAIL: youwin@shipleywins.com.au
Shop Now
Meeting with client

CUSTOMER FOCUSED CONVERSATIONS

Use conversations to build
“trusted advisor” status with customers

LEVERAGE EVERY CUSTOMER INTERACTION TO WIN

Gain insights and practice techniques to engage buyers through meaningful conversations that address their concerns and future aspirations. Strengthen trust and rapport using customer focus principles, active listening techniques, and adaptive questioning strategies taught in this 1-day workshop.
Customer Focused Conversations

YOU WILL LEARN HOW TO

  • Demonstrate customer focus in every conversation
  • Apply active listening techniques to improve the customer's experience
  • Ask the questions that will give you insight into the customer issues and requirements
  • Prepare for conversations that will advance the customer relationship
  • Play information back for validation

WHO SHOULD ATTEND?

Built for anyone who talks to the customer and plays a part in identifying, qualifying, and advancing opportunities. 
  • Business Developers
  • Project Managers
  • Opportunity Managers
 

 
  • Sales Professionals
  • Sales Management
  • Subject Matter Experts
92% Of CFC participants believed that workshop was effective for them
9.5/10 people would recommend this workshop to a colleague
86% of the skills learned are usable on the job, according to CFC participants
Customer Focused Conversations

WORKSHOP PROGRAM

What you can expect from your Shipley learning

1
participate in your course
Instructor-led training featuring live sessions and practical exercises, including case studies, through out the day. You will engage in interactive learning and group work, receiving direct feedback from your instructor.
2
reinforce learning with your facilitator
Following your workshop, a 1:1 call will be scheduled with your facilitator. Follow-up calls are offered to answer any questions you may have. The agenda for these sessions is entirely up to you.
3
Validate your skills with shipley certifcation
Upon completing the course, you will receive a Customer Focused Conversations Certificate of Attendance and 1 credit that can be used towards your Shipley Method Certification.
4
expand learning with the Business Winning Centre

Visit your Business Winning Centre to access your materials, tools, and templates from past workshops, regularly updated resources, and access to Shipley consultants for support.
business professionals walking

 “Thoroughly enjoyed the collaborative nature of the workshop. Especially the practical application of theory using role play.” 

WORKSHOP PARTICIPANTCUSTOMER FOCUSED CONVERSATIONS

“Challenging customers appropriate times in sales approach without negative connotation. Processes and techniques around that.” 

WORKSHOP PARTICIPANTCUSTOMER FOCUSED CONVERSATIONS
Not sure if this is the course for you?

SCHEDULE A CALL WITH A SHIPLEY CONSULTANT
BOOK A CALL