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CUSTOMER FOCUSED VALUE
Build value-based relationships with targeted buyers
CULTIVATE VALUE IN YOUR CLIENT RELATIONSHIPS
Your team will gain a comprehensive understanding of customer values and how to leverage them to sustain mutually beneficial business relationships. Participants learn practical strategies for gaining insights into your customer's perspective, utilising industry expertise to create value, and fostering improved relationships with suppliers.
SCHEDULE A CALL
Discuss growing your team's business-winning capability with the Customer Focused Value workshop.
Customer Focused Value
YOUR TEAM WILL LEARN HOW TO
- Gain insights into your customer's world by mapping their relationships with their customers and competitors
- Utilise industry knowledge to understand and create value that this customer will recognise
- Practice effective techniques to gain traction with buyers and collaboration with suppliers
- Arm themselves with a set of simple tools and skills that they can immediately put to use to increase customer engagement and enhance existing relationships
WHO SHOULD ATTEND?
Built for anyone who talks to the customer and is responsible for identifying opportunities and developing a win strategy in your organisation.
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Business Developers
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Project Managers
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Opportunity Managers
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Sales Professionals
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Sales Management
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Subject Matter Experts
91%
Of CFV participants believed that workshop was effective for them
9/10
people would recommend this workshop to a colleague
75%
of the skills learned are usable on the job, according to CFV participants
Customer Focused Value
WORKSHOP PROGRAM
What you and your team can expect from your Shipley learning investment.
1
PRE-WORKSHOP CONSULTATION
An important opportunity for your workshop sponsor to discuss with your facilitator any unique and specific issues, concerns, and objectives to be taken into account to ensure ideal workshop delivery.
2
TEAM WORKSHOP PARTICipation
Instructor-led training featuring live sessions and practical exercises, including case studies, throughout the day. Your team will engage in interactive learning and group work, receiving direct feedback from your instructor.
3
REINFORCE LEARNING WITH WORKSHOP FACILITATOR
Following the workshop, each member of your team will be offered a 1:1 call with their workshop facilitator. Follow-up calls are intended to answer any questions your team may have. The agenda for these sessions is entirely up to them.
4
VALIDATE THE SKILLS OF YOUR TEAM WITH SHIPLEY CERTIFCATION
Upon completing the workshop, each team member will receive a Customer Focused Value Certificate of Attendance and 1 credit that can be used towards their Shipley Method Certification.
5
expand learning with the Business Winning Centre
Your team will gain lifetime access to the Shipley Business Winning Centre. There, they will have their materials, tools, and templates from past workshops, as well as a library of regularly updated resources and access to Shipley consultants for support.
6
POST WORKSHOP CONSULTATION & REPORT REVIEW
Maximise your workshop investment with follow-up reinforcement activity based upon anecdotal feedback from workshop participants and reviewing and analysing their Shipley consultant workshop sponsor report.
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"Well-delivered and structured course that distils down a series of complex ideas into a manageable approach."
WORKSHOP PARTICIPANTCUSTOMER FOCUSED VALUE
"Some great tips, tools and process to build better customer and supplier relationships."
WORKSHOP PARTICIPANTCUSTOMER FOCUSED VALUE